AutoCount Cloud Payroll
A3.119 : Administration : Where to check user maintenance at new url?
Question : Where to check user maintenance at new url (https://payroll.autocountcloud.com) ? Previously user maintenance can be found in subscription portal. But now with new url, it has been moved to other place. Answer : 1) Login to ...
A3.118 : Review Shift Maintenance & Calendar Setting?
Question : Review Shift Maintenance & Calendar Setting Effective 01st January 2023, Malaysia government has suggested to reduce employee’s weekly total working hours from 48 to 45. You are advised to change the following setting: Answer : 1. Go to ...
A3.117 : How to submit overtime request using ESS?
Question : How to submit overtime request using ESS? Answer : 1) Go to My Attendance > Attendance Request 2) Click onAdd New 3) Select Overtime Request. Fill in Date, Start Time, End Time and Remark. Save after complete. 4) Now your overtime request ...
A3.116 : How to set-up Bluetooth clocking method?
Question : How to set-up Bluetooth clocking method? Answer : Make sure purchase a Bluetooth device that support beacon function. Eg. M Dot Bluetooth beacon 1) Go to AC Payroll applications. 2) Select Attendance 3) Look for Setting. 4) Select the rule ...
A3.115 : How to set default rule?
Question : How to set default rule? Answer : 1) Go to Human Resource > Rule Maintenance 2) Edit the Rule 3) Tick “Is Default Rule”, then Save. --Source from AutoCount Wiki --
A3.114 : How to change past date shift schedule?
Question : How to change past date shift schedule? Answer : 1) Go to Human Resource > Attendance Transaction 2) Filter past date (e.g.: 24th December) 3) You may change the shift from the Shift Code column. --Source from AutoCount Wiki --
A3.113 : How to set up face recognition feature for clock in?
Question : How to set up face recognition feature for clock in? Answer : 1) Go to employee maintenance, make sure the checkboxes of Has Time Attendance and Requires Face Recognition is checked. 2) Go to rule maintenance, make sure addition action- ...
A3.112 : How to change clock in/out method in AC Payroll apps?
Question : How to change clock in/out method in AC Payroll apps? Answer : 1) Go to AC Payroll applications. 2) Select Attendance 3) Click “CLOCK IN” button 4) Click on “. . .” on top right corner 5) You can select your prefer clocking method. Eg ...
A3.111 : How to clock in using mobile apps- AC Payroll?
Question : How to clock in using mobile apps- AC Payroll? Answer : 1) Go to AC Payroll applications. 2) Select Attendance 3) Click “CLOCK IN” button 4) Click “CLOCK IN” 5) Your clock in is successfully. You may also input clocking remark (if needed). ...
A3.110 : How to get WiFi SSID and BSSID using AC Payroll app for rule maintenance setting?
Question : How to get WiFi SSID and BSSID using AC Payroll app for rule maintenance setting? Answer : 1) Make sure your mobile is connected to the WiFi that wish to setup. 2) Open AC payroll App 3) Click on Attendance 4) Look for Setting 5) Select ...
A3.109 : How to get WiFi SSID and BSSID using PC or Laptop for rule maintenance setting?
Question : How to get WiFi SSID and BSSID using PC or Laptop for rule maintenance setting? Answer : 1) Make sure your PC/Laptop is connected to the WiFi that wish to setup. 2) Open command prompt and key the command C:\Users\User>netsh wlan show ...
A3.108 : Time Attendance - How to set shift schedule?
Question : How to set shift schedule? Answer : 1) Go to Human Resource > Attendance Management > Shift Schedule 2) Select Wizard 3) Select Wizard’s Type and click Next You can choose any of the wizard types that suit you most. 4) Select employee, ...
A3.107 : Time Attendance - How to create rule maintenance?
Question : How to create rule maintenance? Answer : 1) Go to Human Resource > Attendance Management > Rule Maintenance 2) Click Add New to create new rule. 3) Key in Rule Code, Description, Shifts 4) Key min & max OT hours (if any), Daily Default ...
A3.106 : Time Attendance - How to create shift maintenance?
Question : How to create shift maintenance? Answer : 1) Go to Human Resource > Attendance Management > Shift Maintenance 2) Click Add New to create new shift. 3) Key in Code, Description, OT Rounding Time (if any), Shift Clock In time, late in ...
A3.105 : How to change assigned shift schedule?
Question : How to change assigned shift schedule? Answer : 1) Go to Human Resource > Shift Schedule 2) The following screen will be prompted with assigned shift schedule. Click on the shift then click on the drop down button to select shift. 3) Shift ...
A3.104 : How to submit schedule request using ESS?
Question : How to submit schedule request using ESS? Answer : 1) Go to My Attendance > Attendance Request 2) Click on Add New 3) Select Adjustment Request. Fill in Date, Start Time, End Time and Remark. Then click on Save. 4) Now your schedule ...
A3.103 : How to submit schedule request using mobile apps ?
Question : How to submit schedule request using mobile apps ? Answer : 1) Go to AC Payroll applications 2) Select Attendance and click on Request 3) Click on ‘+” button 4) Select Work Hours. Fill in Date, Start Time, End Time and Remark, then click ...
A3.102 : How to submit Overtime Request (Time Attendance) using mobile apps- AC Payroll?
Question : How to submit Overtime Request (Time Attendance) using mobile apps- AC Payroll? Answer : 1) Go to AC Payroll applications 2) Click on Attendance 3) Click on Request 4) Select ‘+’ button to add new Overtime Request 5) Select Overtime , key ...
A3.101 : How to auto calculate daily rate worker’s salary USING time attendance excel import?
Question : How to auto calculate daily-rated employee’s salary USING time attendance Excel import? Answer : *Make sure that in the affected employee profile, Wages Type and Basic Rate are properly defined. 1) Go to Payroll > Payroll Management > Time ...
A3.100 : Where to check if employee is clocking by using method Geolocation, Bluetooth or Wifi?
Question : Where to check if employee is clocking by using method Geolocation, Bluetooth or Wifi? Answer : 1) Go to Human Resource > My Team Attendance. 2) You may filter the date and the results will be shown at the following table. --Source from ...
A3.99 : Subscription : How to enable Time Attendance module?
Question : How to enable Time Attendance module? Answer : 1) Go to Subscription Portal i. Can directly login from https://portal.autocountcloud.com/, or ii. Click on the icon next to the login profile name 2) From the Subscription Portal, click on ...
A3.98 : How can a Payroll User reject/cancel approved e-Claim?
Question : How to submit claim using mobile apps- AC Payroll (e-Claim)? Answer : 1) Login in as subscriber/payroll user. Go to Human Resource > Claim Management > Claim Transaction 2) Look for the claim transaction that wanted to be cancel and click ...
A3.97 : How to set formula in claim type example for mileage?
Question : How to set formula in claim type example for mileage? Answer : 1) Go to Tools > Claim Type 2) Click on Add New button to add new claim type for Mileage Claim. 3) Key in the claim code and description then click on Add Detail button to add ...
A3.96 : What is the 'small blue man' icon meaning in pending request at moble apps-AC Payroll?
Question : What does the 'small blue man' icon mean in pending request at mobile apps-AC Payroll? Answer : To check the approver of your current pending approval status. --Source from AutoCount Wiki --
A3.95 : How to submit claim using mobile apps- AC Payroll (e-Claim)?
Question : How to submit claim using mobile apps- AC Payroll (e-Claim)? Answer : 1) Go to AC Payroll applications 2) Click on Claim 3) Click on ‘+’ button. 4) Key in Description, Date and Period. Then click on Medical ‘+’ to add new. 5) Key in ...
A3.94 : How to submit claim using ESS?
Question : How to submit claim using Employee Self-Service portal (ESS)? Answer : 1) Login to Employee Self Service Portal (ESS), then select Claim as below: 2) Key in Description, Date and Period 3) Key in your claim details and click on Save ...
A3.93 : What is the function of Claim Cutoff page in Year End Process
Question : What is the function of Claim Cutoff page in Year End Process Answer : Claim Cutoff is function to carry forward unutilized claim amount to the following year. Example: Company 1 Sdn Bhd grants a yearly maximum of RM150 Optical Claim to ...
A3.92 : How to set default Payroll Type for eClaim?
Question : How to set default Payroll Type for eClaim? Answer : Go to Tools > Company Profile. From the Company Information section, you may find the Default Claim’s Payroll Type setting. This setting will affect the payroll type for E-Claim ...
A3.91 : What is the meaning of Limited in Claim Type Maintenance?
Question : What is the meaning of Limited in Claim Type Maintenance? Answer : Is Limited if checked, means there is a limitation of amount claimable according to claim setting at employee group. 1) Go to Tools > General Maintenance > Claim Type. 2) ...
A3.90 : Claim : How to check claim approval STATUS by subscriber?
Question : How to check Claim approval status by subscriber? Answer : 1) Go to Human Resource > Claim Management > Claim Transaction 2) Right click on the table and select column chooser. 3) Check the checkbox of Action Remark 4) Now subscriber can ...
A3.89 Claim : How to change the e-Claim type without change the Default settings?
Question : How to change the payroll type of eClaim without changing the default setting? Example: The default setting of payroll type for eClaim is Claim, but for this particular month, user wishes to include the claim in Month End Payroll process. ...
A3.88 : Subscription : How to enable E-claim module?
Question : How to enable E-claim module? Answer : 1) Go to Subscription Portal i. Can directly login from https://portal.autocountcloud.com/, or ii. Click on the icon next to the login profile name 2) From the Subscription Portal, click on the ...
A3.87 : How to upload attachment when using leave entry to add leave?
Question : How to upload attachment when using leave entry to add leave? Answer : 1. Go to Human Resource > Leave Management > Leave Entry 2. Leave Entry > Add New > Deduct Leave. 3. Fill in reason, leave type, alternate leave type, date and ...
A3.86 : How to submit attachment by employees after the leave has been approved?
Question : How to submit attachment by employees after the leave has been approved? Answer : 1. Login as employee. Go to My Leave > Apply Leave 2. Look for the related leave transaction, click on insert attachment. 3. Upload attachment and click ...
A3.85 : How to remove the parent leave setting for hospitalization leave?
Question : How to remove the parent leave setting for hospitalization leave? By removing Parent Leave Type, it means no longer sharing the leave entitlement. Below example is for medical leave & hospitalization leave. This setting is to respond to ...
A3.84 : How to change unpaid leave daily rate formula?
Question : How to change unpaid leave daily rate formula? Effective 01st January 2023, Malaysia government has suggested the formula to calculate employee’s unpaid leave by using All Days in Calendar. You are advised to make the following payroll ...
A3.83 : How to disallow leave application when leave balance is zero
Question : How to disallow leave application when leave balance is zero Answer : 1. Go to Tools > Leave Type 2. Select the leave type you wish to apply such control. Example AL, click edit icon 3. For the Limits, select Limited without Advance Leave. ...
A3.82 : How to create/change the leave entitlement for Paternity Leave in Auto Count Cloud Payroll?
Question : How to create/change the leave entitlement for Paternity Leave in Auto Count Cloud Payroll? Answer : 1. Go to Tools > General Maintenance > Employee Group 2. Click on Edit button on your employee group 3. Look for Paternity Leave If you ...
A3.81 : How to create new leave type- Paternity Leave in Auto Count Cloud Payroll?
Question : How to create new leave type- Paternity Leave in Auto Count Cloud Payroll? Answer : 1. Go to Tools > General Maintenance > Leave Type 2. Click on Add New 3. Key in details as follow then save it 4. Now your new leave type- Paternity Leave ...
A3.80 : How to change the leave entitlement for Maternity Leave from 60 days to 98 days in Auto Count Cloud Payroll?
Question : How to change the leave entitlement for Maternity Leave from 60 days to 98 days in Auto Count Cloud Payroll? Answer : 1. Go to Tools > General Maintenance > Employee Group 2. Click on Edit button on your employee group 3. Look for ...
Next page