AutoCount Cloud Payroll
A3.39 : Payroll : How to change period in Adhoc Payroll Items?
Question : How to change period in Adhoc Payroll Items? Answer : 1) Go to Payroll > Payroll Management > Adhoc Payroll Items 2) Select employees, month and then click on calendar icon. 3) Select the period you wish to change to 4) Adhoc Payroll Item ...
A3.38 : Payroll : What is the difference between Previous Employment Entry and Year To Date Payroll Transaction?
Question : What is the difference between Previous Employment Entry and Year To Date Payroll Transaction? Answer : > Previous Employment Entry is to keep past payroll records (with other employers within the same year) for a newly joined employee. > ...
A3.37 : Payroll : How to create payroll process?
Question : How to create payroll process? Example: I have maintained employee details, and now wish to run payroll process. Solution : 1) Go to Payroll > Payroll Management > Process Payroll. 2) Click on New Payroll Process 3) Select Payroll Type, ...
A3.36 : Function : What is the function of Save & Recalculate All?
Question : What is the function of Save & Recalculate All button in the Payroll Process? Answer : Save & Recalculate All button is used when user made any changes at Payroll Process Details page. The system will save and recalculate (details page ...
A3.35 : Function : What is the function of reset button?
Question : What is the function of Reset button? Answer : Reset button is used when user has modified or updated maintenances related to employees of this Payroll Process, the system will reset and recalculate according to the latest maintenances. ...
A3.34 : Employee : Can the company pay salary to multiple bank accounts of an employee?
Question : In AutoCount Cloud Payroll, can the company pay salary to multiple bank accounts of an employee? For example, Ms Laila wishes to bank in 50% of his salary to another bank account. Answer : Yes, you can bank in to multiple bank accounts of ...
A3.33 : How to edit EPF, SOCSO, EIS & Tax Amount
Question : How to edit EPF, SOCSO, EIS & Tax Amount Example: User wishes to edit EPF, SOCSO, EIS & Tax amount for the months of February,2020. Answer : 1. Go back to select payroll period (February, 2020). Notes: Make sure your payroll process is not ...
A3.32 : Employee : Where to upload employee photo
Question : How can I upload employee photo in employee profile? Answer : 1) Go to Payroll > Employee > Employee Maintenance. 2) Select the employee and click on Edit. 3) Click on the profile icon, select the employee photo file and click on Open. 4) ...
A3.31 : Employee : Where to key in past employment entry
Question : I have a newly joined employee in the middle of the year (June). How to key in the past employment entry? Answer 1: You may key in at Employee Maintenance. 1) Go to Payroll > Employee > Employee Maintenance. 2) Select that employee and ...
A3.30 : Reports : Where to download LHDN Audit Files?
Question : LHDN requests to submit the past year audit files. Where to download LHDN Audit Files? Answer : 1. Go to Payroll > Payroll Management > Electronic Payment. 2) Scroll to the section of Yearly Government Files select LHDN Audit Files > ...
A3.29 : Employee Maintenance : What is the purpose of Employment History in Employee Maintenance?
Question : What is the purpose of Employment History in Employee Maintenance? Answer : 1) To record an employee’s job history (job title, promotion and salary) as shown in the following screen. 2) To add new record, click on Add New. 3) Maintain the ...
A3.28 : Maintenance : How to set all employees contribute to HRDF?
Question : We will contribute HRDF starting this month and we have done the setting in Company Profile. How to set all employees contribute to HRDF? Answer : 1) Go to Payroll > Employee > Employee Maintenance.. 2) Click on Batch Edit button. 3) I. ...
A3.27 : Reports : How to let employee download EA form by their own?
Question : How can an employee download EA form? Answer 1: Go to Employee Self Service Portal > Click on EA FORM Answer 2: Login using Mobile Apps click on Payslip Then click on EA Form ** You are required to commit Year End Process before your ...
A3.26 : General : How to set To-Do List at Dashboard?
Question : How to set To-Do List at Dashboard? Answer : 1) Login as Subscriber/Payroll User > Dashboard > TO DO LIST 2) Click “+” button to add to do list 3) Set Reminder date, Remark, Priority and whether to repeat every month and Save. 4) Now to do ...
A3.25 : Announcement : How to send announcement to employee?
Question : How to make announcement and send to employees? Answer : 1) From the dashboard, scroll downwards to find Announcement widget. 2) Click on the + button to add new announcement. 3) Key in the announcement text at the Note box. Then check the ...
A3.24 : My Calendar : Preview other employees on leave at My Calendar
Question : How to preview employees on leave at My Calendar? Answer : 1) Go to General > Tools > User Setting > User Authorization > Select Employee > Edit. 2) Click on the Authorized Employee Groups and check to select employee group(s) and Save. ...
A3.23 : My Calendar : Can I set reminder/ to do list in my calendar?
Question : Can I set reminder/ to do list in my calendar? Answer : Yes. 1) Go to General > My Calendar. 2) Click on the date to set reminder/to do list, this day will be highlighted, then right click on the box and choose Add To Do List. 3) Now you ...
A3.22 : Subscription : Can I amend (upgrade or downgrade) the payroll, e-Leave & e-Claim, e-Attendance headcounts?
Question : Can I amend (upgrade or downgrade) the payroll, e-Leave & e-Claim, e-Attendance headcounts? Answer : Yes, you can proceed it at any time. Kindly refer to the below steps. (1) Kindly click ‘My subscriptions’ in Cloud Payroll subscription ...
A3.21 : Subscription : Can I Change Billing Day?
Question : Can I Change Billing Day? Answer : Yes, you will be allowed to change billing day after payment done. Kindly refer to the below steps.. (1) Kindly click ‘My subscriptions’ in Cloud Payroll subscription screen to view the details. (2) ...
A3.20 : Subscription : Can I Purchase the New Plan Within Free Trial Period?
Question : Can I Purchase the New Plan Within Free Trial Period? Answer : Yes, system is providing this option to user. Kindly refer to below steps. (1) Kindly click My Subscriptions in Cloud Payroll subscription screen. (2) Kindly click Purchase ...
A3.19 : Subscription : How Existing Yearly Package User Make Payment If Subscription Expired?
Question : How Existing Yearly Package User Make Payment If Subscription Expired? Answer : If your subscription end date is coming soon / expired, kindly click renew button as below image. You will receive email notification about subscription end in ...
A3.18 : Subscription : How New Billing Affect Existing Yearly Package User?
Question : How New Billing Affect Existing Yearly Package User? Answer : Yearly package user also considers as pre-paid plan start from now. Effective 09th Jan 2023, system will be showing the subscription end date for the user to preview. To view ...
A3.17 : Subscription : How Existing User from Monthly (Post-paid) Package Change to Pre-paid Plan?
Question : How Existing User from Monthly (Post-paid) Package Change to Pre-paid Plan? Answer : 1) Kindly click ‘My subscriptions’ in Cloud Payroll subscription screen to view the details. 2) Once you make payment for the last month of post-paid ...
A3.16 : Subscription : How to Purchase a New Plan / Create New Subscription?
Question : How to Purchase a New Plan / Create New Subscription? Answer : 1) Kindly click ‘create subscription’ button in top-right. 2) Below is the purchase order screen. (i) Premium Plan – purchase available for 1, 3, 6, 9, 12 months. (ii) ...
A3.15 : Subscription : How to set up auto payment in Auto Count Portal?
Question : How to set up auto payment in Auto Count Portal? Answer : 1) Login to https://subscription.autocountcloud.com/autopayment and look for Auto Payment 2) Click Add Auto Payment. 3) Fill in the details and click PayNow. Charged amount of RM ...
A3.14 : Subscription : Where can I add billing party at subscription portal?
Question : Where can I add billing party at subscription portal? Answer : 1) Login to https://subscription.autocountcloud.com/ and click on billing party, look for add billing party 2) Fill in the details and Save. 3) Now billing party has been added ...
A3.13 : Subscription : Where to add billing party at AC Payroll webpage?
Question : Where to add billing party at AC Payroll webpage? Answer : 1) Login to payroll.autocountcloud.com and go to Subscription. 2) Then click Manage 3) Look for add billing party 4) Key in the details and save 5) Click Save for billing party and ...
A3.12 : Subscription : How to create company in new subscription portal?
Question : How to create company in new subscription portal? Answer : 1) Login to portal.autocountcloud.com by using your cloud payroll account email and password. 2) Click on Create New Company 3) Select your package, add on modules/ dealer ...
A3.11 : Subscription : How to create subscription in new subscription portal?
Question : How to create subscription in new subscription portal? Answer : 1) Login to portal.autocountcloud.com by using your cloud payroll account email and password. 2) Click on Create Subscription 3) Select Malaysia and click Next 4) Fill in ...
A3.10 : Subscription : How to pay invoice by using corporate bank account?
Question : How to pay invoice by using corporate bank account? Answer : 1. Go to https://portal.autocountcloud.com/Billing. Click on Pay Now. 2. Click on Proceed Payment Now. 3. Select any payment type and click proceed. 4. Click online banking and ...
A3.9 : Subscription : How to pay invoice by select prefer payment type?
Question : How to pay invoice by select prefer payment type? Answer : 1. Go to https://portal.autocountcloud.com/Billing. Click on Pay Now. 2. Click on Proceed Payment Now. 3. Select preferred payment type and click proceed. 4. Click proceed, then it ...
A3.8 : Subscription : How to pay invoice at new url (payroll.autocountcloud.com) ?
Question : How to pay invoice at new url (payroll.autocountcloud.com) ? Answer : 1. Go to Subscription Portal 2. A new tab for subscription portal will be opened. Click on Billing. 3. Click on Pay Now button to proceed pay invoice using I-Pay. Note: ...
A3.7 : Subscription : How to delete subscription?
Question : How to delete subscription? Answer : 1) Go to Subscription Portal i. Can directly login from https://portal.autocountcloud.com/, or ii. Click on the icon next to the login profile name 2) From the Subscription Portal, click on the ...
A3.6 : Subscription : How to change subscription name?
Question : How to change subscription name? Answer : 1) From the top-left corner of the screen, you may see AutoCount Cloud Payroll Icon. Click on it to go to Subscription Portal. 2) From the Subscription Portal, click on the Subscription Info ...
A3.5 : Subscription : How to change subscription package?
Question : How to change subscription package? Answer : 1) Login as Subscriber. Go to Subscription Info 2) Click on Basic/Premium to change package. 3) Now your subscription package is changed. Note: Converting of Package will affect your ...
A3.4 : Why is my company appeared in Subscription listing, but not in Company listing?
Question : Why is my company appeared in Subscription listing (Figure Q1), but not in Company listing (Figure Q2)? Figure Q1 Figure Q2 Answer : The company will appear in Company listing when its subscription status is Active. Figure A1 To change the ...
A3.3 : Subscription : Where to get the invoice when you login payroll.autocountcloud.com?
Question : Where to get the invoice when you login payroll.autocountcloud.com? Answer : 1. Login payroll.autocountcloud.com. When you have any outstanding invoice, you will see the invoice button. 2. Click on invoice button, it will link you to ...
A3.2 : Subscription : How to delete a Company file in AutoCount Cloud Payroll ?
Question : How to delete a Company file in AutoCount Cloud Payroll ? Answer : Go to the Main screen, click on the created subscription. Go to Subscriptions Info. Then, select the company and click on the delete button to delete the company. A message ...
A3.1 : Subscription : What is Self Care Payment Method
Question : In Cloud Payroll subscription Payment Methods, there is a Self-Care option. What is this? Answer : The self-care option is meant for subscribers who wish to make payment (of subscription) manually instead of automatically. If this option ...